IT Managed Services

At Copper River Enterprise Services, we realize that the biggest IT limitations our clients face result from dynamic application adoption, a rapidly evolving infrastructure, end-user sophistication and business entities assuming IT functions. As your complete service provider, we partner with our customers to not only address and assess their critical information technology challenges but to provide a comprehensive suite of IT Service Management (ITSM) solutions. Functioning as an extension of our clients' IT departments, we offer in-house support to help design, deliver, operate and control technology services within the organization.

Our ITSM Solutions Include:

ITIL Focused Service Management - Also known as Information Technology Infrastructure Library, ITIL is a set of detailed ITSM practices that focus on aligning technology services with the business's growing demands. We help our clients make sense of the ITIL framework and integrate its standards into the organization's overall strategy to deliver value & maintain its level of competence.

National & Global Service Delivery - Being a national & global service delivery provider, our IT consultants are there when and where they're needed most. Focused on the seamless delivery of IT-enabled services from national and global locations, we offer scalable solutions that enable companies to respond quickly to changing customer requirements, deliver services at an ideal cost and have the capability to work around the clock to support its customers' requests.

Global Warranty Support - Our information technology footprint also extends to the adoption of global warranty support services; allowing clients to have peace of mind from wherever their business travels take them. From a simple fix to a more complex issue that may require additional manpower, customers can rest easy knowing that whatever problem they're facing - big or small, we've got them covered.

Call Center & Web Portal Service Management - Whether it's by phone, web portal, live chat or social and mobile channels, our clients' customers can demand assistance from anywhere and almost any time. Rather than relying on a siloed approach, our team of experts are there to provide a customer-centric solution that brings together all company support channels; allowing agents to deliver service to customers seamlessly - regardless of how they are contacted.

OEM & Third Party Repair Services - Businesses expect equipment to work - until it doesn't.  And then what? Because we anticipate the unexpected, our ITSM advisors are here to help clients prepare for and get over a major - or minor breakdown. In addition to providing maintenance repair services from the original equipment manufacturers (OEMs) that supply multiple levels of coverage and technical expertise, we also offer our clients third-party services that support multiple manufacturers as well as older systems that are no longer handled by the OEM.

IT Systems Testing, Integration, Deployment and Training - As part of the ITSM solution, we work with our clients' IT departments to deliver a set of robust services that encompass gathering system requirements and defining its limitations, deploying the project to the test environment and if approved, moving forward to production. We also provide training at both the pre and post-production stages, depending on the scope of implementation.

For more information on how Copper River Enterprise Services can help integrate our IT Service Management solutions into your organization's infrastructure, contact us today!